[[user-comments:evergreen-user:troubleshooting|User Comments]]

====== Troubleshooting tips for the end user ======

===== The Basics =====

==== Installing and Running the Staff Client ====

=== Workstation Names ===

=== Navigating a Tabbed Interface ===

==== Searching the Bibliographic Database ====

==== Searching the Patron Database ====

===== Circulation =====

==== Checkout ====

=== Pre-cataloged Material Checkout ===

=== Non-cataloged Material Checkout ===

==== In-house Use ====



==== Checkin ====
== ==
----
== Item is checked in, but still appears on patron record ==
** Cause:** This can be caused if the barcode number is removed from the item record and reassigned to another while the item is checked out.

** Scenario:** A staff member accidentally marks an item deleted while it is checked out.  Realizing the error, she creates a new item record with the exact same information (including barcode).  When the item was returned, it appeared to check-in without error but remains on the patrons' card as Checked out.

** Solution:** Open the "Items' Out" screen of the patron record.  Right-click on the item, and choose "Check in".

** Other notes:** Since this issue was first reported on [[http://www.open-ils.org/cgi-bin/bugzilla/show_bug.cgi?id=377|Bug 377]], methods were built in to Evergreen to help prevent future occurrences of this issue.
----

==== Renewals ====

==== Patron Registration and Maintenance ====

==== Bills and Fines ====

==== Holds ====

=== Holds Pull List ===

=== Holds Shelf List ===

==== Lost and Missing Materials ====

==== Custom Receipt Printing ====

==== Offline Mode ====

===== Cataloging =====

==== Adding and Maintaining Titles ====

=== MARC Editor ===


==== Adding and Maintaining Copies and Volumes ====

== ==
----
== Unable to abort the transfer of an item ==

**Scenario:** An item is showing as In-Transit, but trying to abort or get details of the transfer results in the "White Screen of Death".

**Cause:** This can be caused by a database issue.  The circulation status will show "In-Transit", but there's no open transit record for the item.

**Solution:** Check the item in.  If the item is at its circ_lib, it will be changed to "Reshelving" status.  If it is not, it will be put In-transit (which should be abort-able).
----


=== Printing Spine Labels in Batch ===

==== Title Merging Interface ====

==== Batch Editing with Buckets ====

===== OPAC =====

==== How to Search the OPAC ====

==== My Account Area ====

=== Bookbags ===

===== Statistical Reporting =====

==== Quick and Dirty, I Just Want Some Numbers ====

==== Templates, Definitions, and Reports ====

==== Step by Step Example Templates to Create ====

===== Local System Administration =====

==== Local System Administration Area ====

=== Shelving Locations ===

=== Non Cataloged Types ===

=== Statistical Categories ===

=== Library Holidays ===

=== Printer Settings ===

=== When to Run AutoGen ===
If you change any of the following, you must run autogen:\\


  *The org unit name
  *The org unit shortname (policy code)
  *The type of the org unit (System, Branch, BookMobile, etc)
  *The position of the org unit within the tree (moved to another parent; moved up to the System level under PINES; etc)
  *The visibility of the org unit
  *Adding an org unit
  *Adding an org unit type
  *The removal of an org units or locales
  *If you add a locale  - (1.6 and above)
  *If you add a new org "lasso"- (1.6 and above)
  *If you change the fm_IDL.xml   file - developers only 

==== Advanced Staff and Permission Management ====

==== Surveys ====

===== Misc =====

==== Inventory Control ====

==== SIP2 Interface ====

==== Collection Agency Interface ====


==== Barcode Scanners ====

=== Metrologic MS951 ===
== ==
---- 
== Preceding "b" and trailing "d" when scanning ==

**Scenario:** Scanning a barcode, the letter "b" is appended to the beginning and the letter "d" to the end.  As such, a barcode such as "3 1259 61554154 4" will be scanned in as "b31259615541544d" and will result in an error.

**Cause:** This is caused when the barcode scanner's internal configuration is changed or corrupted.

**Solution:** You will need to reset the barcode scanner back to its internal factory defaults.  To do this, follow the instructions [[metrologic_ms951_default_scanner_pages|here]]
----
== Scanning a barcode doesn't automatically enter ==

**Scenario:** You scan barcodes, and the numbers show up as they should.  However, you are forced to press [Enter] (on the keyboard) before they will take in Evergreen.

**Cause:** This is caused when the barcode scanner's internal configuration is changed or corrupted.

**Solution:** You will need to reset the barcode scanner back to its internal factory defaults.  To do this, follow the instructions [[metrologic_ms951_default_scanner_pages|here]]
----