Cause: This can be caused if the barcode number is removed from the item record and reassigned to another while the item is checked out.

Scenario: A staff member accidentally marks an item deleted while it is checked out. Realizing the error, she creates a new item record with the exact same information (including barcode). When the item was returned, it appeared to check-in without error but remains on the patrons' card as Checked out.

Solution: Open the "Items' Out" screen of the patron record. Right-click on the item, and choose "Check in".

Other notes: Since this issue was first reported on Bug 377, methods were built in to Evergreen to help prevent future occurrences of this issue.

Scenario: An item is showing as In-Transit, but trying to abort or get details of the transfer results in the "White Screen of Death".

Cause: This can be caused by a database issue. The circulation status will show "In-Transit", but there's no open transit record for the item.

Solution: Check the item in. If the item is at its circ_lib, it will be changed to "Reshelving" status. If it is not, it will be put In-transit (which should be abort-able).

If you change any of the following, you must run autogen:

• The org unit name
• The org unit shortname (policy code)
• The type of the org unit (System, Branch, BookMobile, etc)
• The position of the org unit within the tree (moved to another parent; moved up to the System level under PINES; etc)
• The visibility of the org unit
• Adding an org unit
• Adding an org unit type
• The removal of an org units or locales
• If you add a locale - (1.6 and above)
• If you add a new org "lasso"- (1.6 and above)
• If you change the fm_IDL.xml file - developers only

Scenario: Scanning a barcode, the letter "b" is appended to the beginning and the letter "d" to the end. As such, a barcode such as "3 1259 61554154 4" will be scanned in as "b31259615541544d" and will result in an error.

Cause: This is caused when the barcode scanner's internal configuration is changed or corrupted.

Solution: You will need to reset the barcode scanner back to its internal factory defaults. To do this, follow the instructions here

Scenario: You scan barcodes, and the numbers show up as they should. However, you are forced to press [Enter] (on the keyboard) before they will take in Evergreen.

Cause: This is caused when the barcode scanner's internal configuration is changed or corrupted.

Solution: You will need to reset the barcode scanner back to its internal factory defaults. To do this, follow the instructions here