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--- evergreen-user:printer_settings_sp200_special [2008/06/25 13:28] – Added serial port flow control fix acrane
+++ evergreen-user:printer_settings_sp200_special [2022/02/10 13:34] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
+====== The Tear-off Space ======
+If you use the Star Micronics SP200 receipt printer, an alternative to setting up a “generic” printer is to download and install the driver software for this device http://www.starmicronics.com/support/default.aspx . Choose your device, operating system, and language, then install it.  It will work very nicely with EG without having to create a “receipt” template. When you begin the installation process, choose SP212 from the list as the model and LPT1 as the port, then Automatic Install. To get the tear-off space, go to Properties for the SP212 printer, click the Print Options tab, then select Form Feed/Tear Bar in the Cut Action drop-down.
+Peter E. Johnson
+===== if you're not getting enough space at the end of the receipt... =====
+> Ours went from giving a huge space below the receipt to making us press feed
+> to get the whole receipt out, what do we need to do?
+Go to the Printers and Faxes option in Windows.  This is likely
+visible from your Start menu, but you may need to go through the
+Control Panel to get to it.  Right click on the printer in that window
+and choose Properties.
+In the tab labelled "Print Options", there's a box captioned "Cut
+Action", with an entry for "End Page / End Doc".  I get your behavior
+if that is set to "Form Feed / Form Feed".  You want to change that so
+that it says "Form Feed / Tear Bar".  Then Apply the change.
+While in that interface, you may also want to select the "Device
+Settings" tab and make sure the Form to Tray Assignment, FRICTION
+field is set to "66mm x Receipt".and that the Paper Type is set to
+"Receipt".
+====== Serial Printers ======
+===== A printer stops part way through lengthy receipts =====
+From the GPLS Knowledgebase...
+=== Set the flow control of its COM port to "Hardware." ===
+Go into "Printers and Faxes." Right-click on Star SP212 and choose
+"Properties." Click the "Ports" tab. Making sure its COM port is
+highlighted, click "Configure Port." Change "Flow control" setting to
+"Hardware." Click "OK" to save.
+== Original Fix ==
+I discovered (and solved!)  the problem with getting the Star SP200-2 serial receipt
+printer to work with the Staff Client.
+We  had set printer dip switches 6 and 7 to "off" (1200 baud) in order to work
+correctly with printing long lists of items in //vendor product name removed//. Also, serial printers were
+not installed as a printer in Windows - a requirement for //vendor product name removed// - but must be
+installed in Windows to work with Evergreen.
+I returned these switches to "on" and installed the printer using the SP212 driver
+from the http://www.starmicronics.com driver download page (being sure to select the port as
+the proper COM port, not LPT). (I don't know of a good way to tell which COM port is
+in use for a printer on a given PC, so I just picked COM1 and it happened to work -
+but I suppose another COM port might be the one in use for someone's printer, in which
+case a trial-and-error method would be needed to tell which COM port to select.)
+Everything prints just fine with this driver selected.
+(One caveat: If you have a serial printer that you currently use with //vendor product name removed// for
+receipt printing, you can't do this ahead of time if you want to continue to print
+receipts through //vendor product name removed//. We'll have to do this at the last minute - either late
+Friday afternoon after closing or early Tuesday morning. Fortunately, it doesn't take
+long to do.)
+- Roberta Wilder
+===== Other things to try with serial printers =====
+Switched off printer & disconnected serial cable. Its dip
+switches are located under snap-in cover next to serial
+connector. Set dip switches 6 and 7 to 'off' (down); setting
+represents data transmission rate of 1200 bps. Reconnected cable
+& switched on printer.
+Opened Windows Device Manager and, under "Ports," went into
+"Properties" tab of the COM port. Chose the "Port Settings" tab
+and changed the "Bits Per Second" value to 1200. Saved settings.
+===== and another =====
+Update:
+Reset printer dip switches back to default (9600 baud) and
+Windows COM port "Bits per second" back to 9600.
+Still in Windows Device Manager, in the COM port's settings tab,
+set the "Flow control" option from "None" to "Hardware." Save
+settings.