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--- troubleshooting:checking_for_errors [2010/10/20 12:38] – rsoulliere
+++ troubleshooting:checking_for_errors [2025/07/26 16:47] (current) – sleary
@@ Line 1: / Line 1: @@
+====== Troubleshooting: Checking for Errors ======
 If you have Evergreen installed and are encountering systematic errors, here is how you might go about troubleshooting and gathering logs for others to troubleshoot.  These instructions assume standard locations and filenames for Evergreen installations, and may also include commands that assume a Debian or Ubuntu Linux operating system.
@@ Line 474: / Line 476: @@
 ~/.srfsh.xml
 </code>
-Assuming you have a srfsh prompt, enter this command:
+Assuming you have a srfsh prompt, try logging in, **substituting the admin account credentials you created during the install process** into the following command:
 <code>
-login admin open-ils
+login myAdminUsername myAdminPassword
 </code>
 You should see output similar to this:
@@ Line 576: / Line 578: @@
 ===== Step 12: Try to authenticate with the OPAC =====
+===== Bonus Step: Checking Ejabberd Account Credentials =====
+You may have an ejabberd account problem, if you see an error like:
+<code>
+Checking Jabber connection for user router, domain public.localhost
+Use of uninitialized value $@ in concatenation (.) or string at /usr/local/share/perl/5.10.1/OpenSRF/Transport/SlimJabber/Client.pm line 147, <DATA> line 35.
+* Error connecting to jabber:
+SCALAR(0x1244e20)
+</code>
+Verify that the username/password combinations are set correctly in opensrf_core.xml, but you can also check with ejabberd to make sure that they were setup correctly in the first place.
+As root:
+<code>
+ejabberdctl check_password <user> <host> <password>; echo $?
+</code>
+If the result is 0, then things are fine with that username/password on the given host.  If the result is 1, then the credentials are not working.
+You can change your ejabberd password with:
+<code>
+ejabberdctl change_password <user> <host> <new_password>
+</code>