====== Request for help - template ====== To: Evergreen general mailing list From: Evergreen developers Subject: Staff client memory issues in 2.3+ - we need your help! Hi, recently it was brought to our attention that some (but not all) libraries that have upgraded to Evergreen 2.3 are running into problems with the staff client consuming ridiculous amounts of memory. Apparently the situation occurred in previous versions of Evergreen, but to a much less significant extent. We need your help to squash this problem. We're interested in responses from libraries running 2.3--both from those that are running into this problem, and those that are not running into this problem. Here's what we need you to do for a small but hopefully representative sample of your workstations, while the staff client is running: - Open a new text document to hold all of the information (ideally using a text editor like Notepad). - Answer the question: "Do you experience memory problems with your staff client? (Yes / No)" - Tell us briefly how Evergreen has been configured at your library: - What version of Evergreen are you currently running? - Do you use a stock staff client that you download from http://evergreen-ils.org or a custom staff client? If custom staff client, does it automatically check for and apply upgrades? - Briefly describe how long the workstation has been running, how long the staff client has been running, and what kind of & how many (approximate) transactions the staff client has been used for so far in this session. - As administrator, run the following program from the Windows command line: "\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe". This will collect the current system information for that workstation in a new **System Information** window. - In the **System Information** window, click **System Summary** to display a summary of the hardware and operating system configuration. - Highlight all of the text in the right-hand pane of the **System Information** window, and copy it using **Edit -> Copy**. Paste the text into the text document. - In the **System Information** window, click the **+** beside **Software Environment** to open up the sub-category of software environment information. - In the **Software Environment** category, click **Services** to display a list of the services on the system. Click the **State** column header to sort the services by //Running// first. - Highlight all of the text in the right-hand pane of the **System Information** window, and copy it using **Edit -> Copy**. Paste the text at the end of the text document. - In the **Software Environment** category, click **Startup Programs** to display a list of the programs that start at login. - Highlight all of the text in the right-hand pane of the **System Information** window, and copy it using **Edit -> Copy**. Paste the text at the end of the text document. - We are also interested in your configuration of Firefox, as one theory is that Firefox plugins may be exacerbating the problem with the staff client. - Open **Firefox** (if it is not already open). - In **Firefox**, enter "about:support" into the address bar. The **Troubleshooting Information** page opens. - Click **Copy all to clipboard**. Paste the text at the end of the text document. - In **Firefox**, enter "about:plugins" into the address bar. The **Enabled plugins** page opens. - Click **Edit -> Select all** and **Edit -> Copy**. Paste the text at the end of the text document. - Send your information to the Evergreen development team by ... //??? (I assume we don't want to flood the General mailing list, or ask people to subscribe to the Dev list, or have to sign up for Launchpad... can we just point at an email alias that forwards to interested parties?)// ===== Example report ===== We are not experiencing problems with staff client memory usage. We are running Evergreen 2.3.2, with minor customizations. We are using a custom staff client. It automatically checks for and applies upgrades. The following workstation has been used for 1.5 hours this morning. It has been used to check in approximately 75 books so far. OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name LAURENTI-F0D22C System Manufacturer innotek GmbH System Model VirtualBox System Type X86-based PC Processor x86 Family 6 Model 23 Stepping 10 GenuineIntel ~719 Mhz BIOS Version/Date innotek GmbH VirtualBox, 2006-12-01 SMBIOS Version 2.5 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)" User Name LAURENTI-F0D22C\Reference Time Zone Eastern Standard Time Total Physical Memory 1,535.48 MB Available Physical Memory 1.04 GB Total Virtual Memory 2.00 GB Available Virtual Memory 1.95 GB Page File Space 1.73 GB Page File C:\pagefile.sys Application Layer Gateway Service ALG Running Manual Own Process c:\windows\system32\alg.exe Normal NT AUTHORITY\LocalService 0 Automatic Updates wuauserv Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Background Intelligent Transfer Service BITS Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 COM+ Event System EventSystem Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Check Point SSL Network Extender cpextender Running Auto Own Process c:\program files\checkpoint\ssl network extender\slimsvc.exe Normal LocalSystem 0 Cisco AnyConnect VPN Agent vpnagent Running Auto Own Process "c:\program files\cisco\cisco anyconnect vpn client\vpnagent.exe" Normal LocalSystem 0 Cryptographic Services CryptSvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 DCOM Server Process Launcher DcomLaunch Running Auto Share Process c:\windows\system32\svchost -k dcomlaunch Normal LocalSystem 0 DHCP Client Dhcp Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 DNS Client Dnscache Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0 Distributed Link Tracking Client TrkWks Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Error Reporting Service ERSvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0 Event Log Eventlog Running Auto Share Process c:\windows\system32\services.exe Normal LocalSystem 0 Fast User Switching Compatibility FastUserSwitchingCompatibility Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Help and Support helpsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 IPSEC Services PolicyAgent Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0 Java Quick Starter JavaQuickStarterService Running Auto Own Process "c:\program files\java\jre6\bin\jqs.exe" -service -config "c:\program files\java\jre6\lib\deploy\jqs\jqs.conf" Normal LocalSystem 0 Logical Disk Manager dmserver Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Network Connections Netman Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Network Location Awareness (NLA) Nla Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Nortel IP Softphone 2050 QoS i2050QoSSvc Running Auto Own Process "c:\program files\nortel\ip softphone 2050\i2050qossvc.exe" Ignore LocalSystem 0 Plug and Play PlugPlay Running Auto Share Process c:\windows\system32\services.exe Normal LocalSystem 0 Print Spooler Spooler Running Auto Own Process c:\windows\system32\spoolsv.exe Normal LocalSystem 0 Protected Storage ProtectedStorage Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0 Remote Access Connection Manager RasMan Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Remote Procedure Call (RPC) RpcSs Running Auto Own Process c:\windows\system32\svchost -k rpcss Normal NT Authority\NetworkService 0 Remote Registry RemoteRegistry Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0 SSDP Discovery Service SSDPSRV Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0 Secondary Logon seclogon Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0 Security Accounts Manager SamSs Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0 Security Center wscsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Server lanmanserver Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Shell Hardware Detection ShellHWDetection Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0 System Event Notification SENS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 TCP/IP NetBIOS Helper LmHosts Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0 Task Scheduler Schedule Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Telephony TapiSrv Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Terminal Services TermService Running Manual Share Process c:\windows\system32\svchost -k dcomlaunch Normal LocalSystem 0 Themes Themes Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 VirtualBox Guest Additions Service VBoxService Running Auto Own Process system32\vboxservice.exe Normal LocalSystem 18 WebClient WebClient Running Auto Own Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0 Windows Audio AudioSrv Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Windows Firewall/Internet Connection Sharing (ICS) SharedAccess Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Windows Management Instrumentation winmgmt Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0 Windows Time W32Time Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Wireless Zero Configuration WZCSVC Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 Workstation lanmanworkstation Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0 APSDaemon "c:\program files\common files\apple\apple application support\apsdaemon.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\SYSTEM HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\LOCAL SERVICE HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\NETWORK SERVICE HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run CTFMON.EXE c:\windows\system32\ctfmon.exe LAURENTI-F0D22C\Reference HKU\S-1-5-21-602162358-1715567821-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run CTFMON.EXE c:\windows\system32\ctfmon.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Google Update "c:\documents and settings\reference\local settings\application data\google\update\googleupdate.exe" /c LAURENTI-F0D22C\Reference HKU\S-1-5-21-602162358-1715567821-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Greenshot greenshot.lnk LAURENTI-F0D22C\Reference Startup MSMSGS "c:\program files\messenger\msmsgs.exe" /background LAURENTI-F0D22C\Reference HKU\S-1-5-21-602162358-1715567821-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run MusicManager "c:\documents and settings\reference\local settings\application data\programs\google\musicmanager\musicmanager.exe" LAURENTI-F0D22C\Reference HKU\S-1-5-21-602162358-1715567821-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run QuickTime Task "c:\program files\quicktime\qttask.exe" -atboottime All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run SunJavaUpdateSched "c:\program files\java\jre6\bin\jusched.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run VBoxTray c:\windows\system32\vboxtray.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run VMware Tools c:\program files\vmware\vmware tools\vmwaretray.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run VMware User Process c:\program files\vmware\vmware tools\vmwareuser.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Xerox PanelMgr c:\windows\xerox\panelmgr\ssmmgr.exe /autorun All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run desktop desktop.ini NT AUTHORITY\SYSTEM Startup desktop desktop.ini LAURENTI-F0D22C\Reference Startup desktop desktop.ini .DEFAULT Startup desktop desktop.ini All Users Common Startup Application Basics Name Firefox Version 17.0.1 User Agent Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0 Profile Folder Show Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory Extensions Name Version Enabled ID DOM Inspector 2.0.13 true inspector@mozilla.org Firebug 1.11.1 true firebug@software.joehewitt.com JavaScript Debugger 0.9.89 true {f13b157f-b174-47e7-a34d-4815ddfdfeb8} Zotero 3.0.8 true zotero@chnm.gmu.edu EBrary Reader Plugin 3.2.3.0 false reader_plugin@ebrary.com Java Quick Starter 1.0 false jqs@sun.com Microsoft .NET Framework Assistant 1.2.1 false {20a82645-c095-46ed-80e3-08825760534b} 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Device ID 0xbeef Adapter RAM Unknown Adapter Drivers VBoxDisp Driver Version 4.0.8.0 Driver Date 5-16-2011 WebGL Renderer Blocked for your graphics card because of unresolved driver issues. GPU Accelerated Windows 0. Blocked for your graphics card because of unresolved driver issues. AzureCanvasBackend cairo AzureFallbackCanvasBackend none AzureContentBackend none JavaScript Incremental GC 1 Accessibility Activated 0 Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.2 4.9.2 NSS 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC NSS Util 3.13.6.0 3.13.6.0 NSS SSL 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC NSS S/MIME 3.13.6.0 Basic ECC 3.13.6.0 Basic ECC