One option for troubleshooting your staff client speed issues and your network is to ping the production server.

To do this:

  * Click on the **Start** menu
  * Choose the **Run** option
  * Type **cmd /k "ping -n 50 gapines.org"** and press the **Enter** key

You should see output in a command window that looks like this:
<code>
Pinging gapines.org [209.168.247.199] with 32 bytes of data:

Reply from 209.168.247.199: bytes=32 time=22ms TTL=48
Reply from 209.168.247.199: bytes=32 time=23ms TTL=48
Reply from 209.168.247.199: bytes=32 time=43ms TTL=48
Reply from 209.168.247.199: bytes=32 time=21ms TTL=48
Reply from 209.168.247.199: bytes=32 time=23ms TTL=48
Reply from 209.168.247.199: bytes=32 time=23ms TTL=48
Reply from 209.168.247.199: bytes=32 time=22ms TTL=48
</code>


Of particular interest are the values in the **time** field.  If those numbers are large, or fluctuate wildly, then it will affect the speed of the staff client.  If you see any **Request Timeout**'s, then the network (between your desktop and the server) is definately a problem, and you will experience connectivity issues with the staff client.

When reporting such issues, it may help to [[scratchpad:console_clipboard|copy the contents]] of the ping window for pasting into a helpdesk ticket.