====== Telephone Notification Notes ======
===== Manual Telephone Notification =====
Staff placed calls to customers.
===== Automatic Telephone Notification =====
Automating the process of notifying patron's via the phone.
==== Asterisk Based Solutions ====
=== Grand Rapids Public Library ===
The Grand Rapids Public Library System has been using an [[http://www.asterisk.org/|Asterisk]] based telephone notification system since they went live in October 2008.  They also have setup a Telephone renewal system that uses [[http://www.asterisk.org/|Asterisk]].
== Code ==
The Grand Rapids Public Library has contributed their code back to the Evergreen project.  It can be browsed through or downloaded from http://svn.open-ils.org/trac/ILS-Contrib/browser/grpl/trunk

== Implementation Notes ==
  * 8 Lines.
  * Calls for overdue and hold shelf notices.
  * ~500 Calls a day
  * Asterisk Version xxx.
  * Using xxxxx telephony card.

== References ==
  * Open-ILS-Dev list discussions.
    * http://markmail.org/message/ja22gm3tvgvqxk5t
    * http://markmail.org/message/eahgadbgcf6clteo
    * http://markmail.org/message/ijzdswfftyawhzj5
  * Asterisk related information
    * http://www.voip-info.org/wiki/view/Asterisk+auto-dial+out+deliver+message
    * http://www.voip-info.org/wiki/index.php?page=Asterisk+festival+installation
    * Getting started with Asterisk: http://www.asterisk.org/asterisknow

=== Equinox Supported Solution ===
Bill Erickson posted to the Dev list on 11/13/2009 with a patch for telephone notification based on the new Action/Trigger event infrastructure created by Lebbeous Fogle-Weekley and Joe Atzberger.
  * Initial post by Bill - http://markmail.org/message/rbjmimibepjyk4cl
  * Follow up by Lebbeous - http://markmail.org/message/b6urtzh6coqm4lsp

==== Twilio Based Solutions ====