To: Evergreen general mailing list From: Evergreen developers Subject: Staff client memory issues in 2.3+ - we need your help!
Hi, recently it was brought to our attention that some (but not all) libraries that have upgraded to Evergreen 2.3 are running into problems with the staff client consuming ridiculous amounts of memory. Apparently the situation occurred in previous versions of Evergreen, but to a much less significant extent.
We need your help to squash this problem. We're interested in responses from libraries running 2.3–both from those that are running into this problem, and those that are not running into this problem.
Here's what we need you to do for a small but hopefully representative sample of your workstations, while the staff client is running:
We are not experiencing problems with staff client memory usage.
We are running Evergreen 2.3.2, with minor customizations.
We are using a custom staff client. It automatically checks for and applies upgrades.
The following workstation has been used for 1.5 hours this morning. It has been used to check in approximately 75 books so far.
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name LAURENTI-F0D22C
System Manufacturer innotek GmbH
System Model VirtualBox
System Type X86-based PC
Processor x86 Family 6 Model 23 Stepping 10 GenuineIntel ~719 Mhz
BIOS Version/Date innotek GmbH VirtualBox, 2006-12-01
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name LAURENTI-F0D22C\Reference
Time Zone Eastern Standard Time
Total Physical Memory 1,535.48 MB
Available Physical Memory 1.04 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.95 GB
Page File Space 1.73 GB
Page File C:\pagefile.sys
Application Layer Gateway Service ALG Running Manual Own Process c:\windows\system32\alg.exe Normal NT AUTHORITY\LocalService 0
Automatic Updates wuauserv Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Background Intelligent Transfer Service BITS Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
COM+ Event System EventSystem Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Check Point SSL Network Extender cpextender Running Auto Own Process c:\program files\checkpoint\ssl network extender\slimsvc.exe Normal LocalSystem 0
Cisco AnyConnect VPN Agent vpnagent Running Auto Own Process "c:\program files\cisco\cisco anyconnect vpn client\vpnagent.exe" Normal LocalSystem 0
Cryptographic Services CryptSvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
DCOM Server Process Launcher DcomLaunch Running Auto Share Process c:\windows\system32\svchost -k dcomlaunch Normal LocalSystem 0
DHCP Client Dhcp Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
DNS Client Dnscache Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Distributed Link Tracking Client TrkWks Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Error Reporting Service ERSvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Event Log Eventlog Running Auto Share Process c:\windows\system32\services.exe Normal LocalSystem 0
Fast User Switching Compatibility FastUserSwitchingCompatibility Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Help and Support helpsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
IPSEC Services PolicyAgent Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Java Quick Starter JavaQuickStarterService Running Auto Own Process "c:\program files\java\jre6\bin\jqs.exe" -service -config "c:\program files\java\jre6\lib\deploy\jqs\jqs.conf" Normal LocalSystem 0
Logical Disk Manager dmserver Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Network Connections Netman Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Network Location Awareness (NLA) Nla Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Nortel IP Softphone 2050 QoS i2050QoSSvc Running Auto Own Process "c:\program files\nortel\ip softphone 2050\i2050qossvc.exe" Ignore LocalSystem 0
Plug and Play PlugPlay Running Auto Share Process c:\windows\system32\services.exe Normal LocalSystem 0
Print Spooler Spooler Running Auto Own Process c:\windows\system32\spoolsv.exe Normal LocalSystem 0
Protected Storage ProtectedStorage Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Remote Access Connection Manager RasMan Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Remote Procedure Call (RPC) RpcSs Running Auto Own Process c:\windows\system32\svchost -k rpcss Normal NT Authority\NetworkService 0
Remote Registry RemoteRegistry Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
SSDP Discovery Service SSDPSRV Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Secondary Logon seclogon Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Security Accounts Manager SamSs Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Security Center wscsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Server lanmanserver Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Shell Hardware Detection ShellHWDetection Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
System Event Notification SENS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
TCP/IP NetBIOS Helper LmHosts Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Task Scheduler Schedule Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Telephony TapiSrv Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Terminal Services TermService Running Manual Share Process c:\windows\system32\svchost -k dcomlaunch Normal LocalSystem 0
Themes Themes Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
VirtualBox Guest Additions Service VBoxService Running Auto Own Process system32\vboxservice.exe Normal LocalSystem 18
WebClient WebClient Running Auto Own Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Audio AudioSrv Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Windows Firewall/Internet Connection Sharing (ICS) SharedAccess Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Windows Management Instrumentation winmgmt Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Windows Time W32Time Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Wireless Zero Configuration WZCSVC Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Workstation lanmanworkstation Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
APSDaemon "c:\program files\common files\apple\apple application support\apsdaemon.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\SYSTEM HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\LOCAL SERVICE HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
CTFMON.EXE c:\windows\system32\ctfmon.exe NT AUTHORITY\NETWORK SERVICE HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
CTFMON.EXE c:\windows\system32\ctfmon.exe LAURENTI-F0D22C\Reference HKU\S-1-5-21-602162358-1715567821-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
CTFMON.EXE c:\windows\system32\ctfmon.exe .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Google Update "c:\documents and settings\reference\local settings\application data\google\update\googleupdate.exe" /c LAURENTI-F0D22C\Reference HKU\S-1-5-21-602162358-1715567821-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Greenshot greenshot.lnk LAURENTI-F0D22C\Reference Startup
MSMSGS "c:\program files\messenger\msmsgs.exe" /background LAURENTI-F0D22C\Reference HKU\S-1-5-21-602162358-1715567821-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MusicManager "c:\documents and settings\reference\local settings\application data\programs\google\musicmanager\musicmanager.exe" LAURENTI-F0D22C\Reference HKU\S-1-5-21-602162358-1715567821-725345543-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
QuickTime Task "c:\program files\quicktime\qttask.exe" -atboottime All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SunJavaUpdateSched "c:\program files\java\jre6\bin\jusched.exe" All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
VBoxTray c:\windows\system32\vboxtray.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
VMware Tools c:\program files\vmware\vmware tools\vmwaretray.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
VMware User Process c:\program files\vmware\vmware tools\vmwareuser.exe All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Xerox PanelMgr c:\windows\xerox\panelmgr\ssmmgr.exe /autorun All Users HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
desktop desktop.ini NT AUTHORITY\SYSTEM Startup
desktop desktop.ini LAURENTI-F0D22C\Reference Startup
desktop desktop.ini .DEFAULT Startup
desktop desktop.ini All Users Common Startup
Application Basics
Name
Firefox
Version
17.0.1
User Agent
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Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
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2.0.13
true
inspector@mozilla.org
Firebug
1.11.1
true
firebug@software.joehewitt.com
JavaScript Debugger
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Zotero
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zotero@chnm.gmu.edu
EBrary Reader Plugin
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reader_plugin@ebrary.com
Java Quick Starter
1.0
false
jqs@sun.com
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
266240
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
4
browser.places.updateRecentTagsUri
false
browser.startup.homepage_override.buildID
20121128204232
browser.startup.homepage_override.mstone
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dom.max_script_run_time
1800
extensions.lastAppVersion
17.0.1
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1347378224
places.history.expiration.transient_current_max_pages
22971
places.history.expiration.transient_optimal_database_size
32190626
places.last_vacuum
1287376145
print.print_printer
CutePDF Writer
print.printer_CutePDF_Writer.print_bgcolor
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print.printer_CutePDF_Writer.print_bgimages
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print.printer_CutePDF_Writer.print_command
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print.printer_CutePDF_Writer.print_footerleft
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print.printer_CutePDF_Writer.print_margin_left
0.5
print.printer_CutePDF_Writer.print_margin_right
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0.5
print.printer_CutePDF_Writer.print_oddpages
true
print.printer_CutePDF_Writer.print_orientation
0
print.printer_CutePDF_Writer.print_pagedelay
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print.printer_CutePDF_Writer.print_paper_size_unit
0
print.printer_CutePDF_Writer.print_paper_width
8.50
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print.printer_CutePDF_Writer.print_scaling
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print.printer_CutePDF_Writer.print_shrink_to_fit
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print.printer_CutePDF_Writer.print_unwriteable_margin_left
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privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
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Graphics
Adapter Description
VirtualBox Graphics Adapter
Vendor ID
0x80ee
Device ID
0xbeef
Adapter RAM
Unknown
Adapter Drivers
VBoxDisp
Driver Version
4.0.8.0
Driver Date
5-16-2011
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
0. Blocked for your graphics card because of unresolved driver issues.
AzureCanvasBackend
cairo
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC