Telephone Notification Notes

Staff placed calls to customers.

Automating the process of notifying patron's via the phone.

The Grand Rapids Public Library System has been using an Asterisk based telephone notification system since they went live in October 2008. They also have setup a Telephone renewal system that uses Asterisk.

The Grand Rapids Public Library has contributed their code back to the Evergreen project. It can be browsed through or downloaded from http://svn.open-ils.org/trac/ILS-Contrib/browser/grpl/trunk

• 8 Lines.
• Calls for overdue and hold shelf notices.
• ~500 Calls a day
• Asterisk Version xxx.
• Using xxxxx telephony card.

• Open-ILS-Dev list discussions.
  • http://markmail.org/message/ja22gm3tvgvqxk5t
  • http://markmail.org/message/eahgadbgcf6clteo
  • http://markmail.org/message/ijzdswfftyawhzj5
• Asterisk related information
  • http://www.voip-info.org/wiki/view/Asterisk+auto-dial+out+deliver+message
  • http://www.voip-info.org/wiki/index.php?page=Asterisk+festival+installation
  • Getting started with Asterisk: http://www.asterisk.org/asterisknow

Bill Erickson posted to the Dev list on 11/13/2009 with a patch for telephone notification based on the new Action/Trigger event infrastructure created by Lebbeous Fogle-Weekley and Joe Atzberger.

• Initial post by Bill - http://markmail.org/message/rbjmimibepjyk4cl
• Follow up by Lebbeous - http://markmail.org/message/b6urtzh6coqm4lsp