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Table of Contents
Troubleshooting tips for the end user
The Basics
Installing and Running the Staff Client
Workstation Names
Navigating a Tabbed Interface
Searching the Bibliographic Database
Searching the Patron Database
Circulation
Checkout
Pre-cataloged Material Checkout
Non-cataloged Material Checkout
In-house Use
Checkin
Item is checked in, but still appears on patron record
Cause: This can be caused if the barcode number is removed from the item record and reassigned to another while the item is checked out.
Scenario: A staff member accidentally marks an item deleted while it is checked out. Realizing the error, she creates a new item record with the exact same information (including barcode). When the item was returned, it appeared to check-in without error but remains on the patrons' card as Checked out.
Solution: Open the "Items' Out" screen of the patron record. Right-click on the item, and choose "Check in".
Other notes: Since this issue was first reported on Bug 377, methods were built in to Evergreen to help prevent future occurrences of this issue.
Renewals
Patron Registration and Maintenance
Bills and Fines
Holds
Holds Pull List
Holds Shelf List
Lost and Missing Materials
Custom Receipt Printing
Offline Mode
Cataloging
Adding and Maintaining Titles
MARC Editor
Adding and Maintaining Copies and Volumes
Unable to abort the transfer of an item
Scenario: An item is showing as In-Transit, but trying to abort or get details of the transfer results in the "White Screen of Death".
Cause: This can be caused by a database issue. The circulation status will show "In-Transit", but there's no open transit record for the item.
Solution: Check the item in. If the item is at its circ_lib, it will be changed to "Reshelving" status. If it is not, it will be put In-transit (which should be abort-able).
Printing Spine Labels in Batch
Title Merging Interface
Batch Editing with Buckets
OPAC
How to Search the OPAC
My Account Area
Bookbags
Statistical Reporting
Quick and Dirty, I Just Want Some Numbers
Templates, Definitions, and Reports
Step by Step Example Templates to Create
Local System Administration
Local System Administration Area
Shelving Locations
Non Cataloged Types
Statistical Categories
Library Holidays
Printer Settings
When to Run AutoGen
If you change any of the following, you must run autogen:
- The org unit name
- The org unit shortname (policy code)
- The type of the org unit (System, Branch, BookMobile, etc)
- The position of the org unit within the tree (moved to another parent; moved up to the System level under PINES; etc)
- The visibility of the org unit
- Adding an org unit
- Adding an org unit type
- The removal of an org units or locales
- If you add a locale - (1.6 and above)
- If you add a new org "lasso"- (1.6 and above)
- If you change the fm_IDL.xml file - developers only
Advanced Staff and Permission Management
Surveys
Misc
Inventory Control
SIP2 Interface
Collection Agency Interface
Barcode Scanners
Metrologic MS951
Preceding "b" and trailing "d" when scanning
Scenario: Scanning a barcode, the letter "b" is appended to the beginning and the letter "d" to the end. As such, a barcode such as "3 1259 61554154 4" will be scanned in as "b31259615541544d" and will result in an error.
Cause: This is caused when the barcode scanner's internal configuration is changed or corrupted.
Solution: You will need to reset the barcode scanner back to its internal factory defaults. To do this, follow the instructions here
Scanning a barcode doesn't automatically enter
Scenario: You scan barcodes, and the numbers show up as they should. However, you are forced to press [Enter] (on the keyboard) before they will take in Evergreen.
Cause: This is caused when the barcode scanner's internal configuration is changed or corrupted.
Solution: You will need to reset the barcode scanner back to its internal factory defaults. To do this, follow the instructions here