Differences

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--- evergreen-user:lost_and_missing_materials [2007/07/18 08:45] – kgregory
+++ evergreen-user:lost_and_missing_materials [2022/02/10 13:34] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
+=====Lost and Missing Materials=====
+First, a definition of each:
+  * **Lost** materials are checked out and lost by a patron.
+  * **Missing** materials are not checked out, but cannot be found in the library.
+===Lost Materials===
+To declare an item lost, first pull up the patron's account. Click on the **Items Out** button. In the **Items Out** listing, right-click on the appropriate item, and select **Mark Lost (By Patron)**. Evergreen will bill the patron for the cost of the material, plus any local processing fees.
+If the patron then later finds the lost item, library staff will need to possibly void the billing, refund payments, and/or assess past due fines according to local and PINES policy. The variation of possible outcomes of this are too many for the software to handle automatically.
+:!: When the item is marked lost under the patron's **Items Out**, it remains checked out to the patron until the bill for the lost item is paid or the item is checked in.  You will notice under the patron's **Bills** that the item is marked red indicating that the item is still checked out.
+===Missing Materials===
+To mark an item as missing, first search the catalog and locate the correct title. Click **Actions for this Record**, and select **Holdings Maintenance**. In the Holdings Maintenance screen, drill down through the owning library and call number to the missing copy. Right-click on the appropriate item, and select **Edit Item Attributes**. On the Item Attributes screen, click on **Status**, and change it to MISSING.
+:!: Enhancements are planned to make marking an item missing a top-level option.