troubleshooting:checking_for_errors
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troubleshooting:checking_for_errors [2010/10/10 10:27] – There may not be tips available at these pages, because all of the info was consolidated here and they were all subsequently deleted dbs | troubleshooting:checking_for_errors [2022/02/10 13:34] (current) – external edit 127.0.0.1 | ||
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If you have Evergreen installed and are encountering systematic errors, here is how you might go about troubleshooting and gathering logs for others to troubleshoot. | If you have Evergreen installed and are encountering systematic errors, here is how you might go about troubleshooting and gathering logs for others to troubleshoot. | ||
- | **NOTE:** This content is also available in the Evergreen documentation at http://libdog.mohawkcollege.ca/evergreen_documentation/ | + | **NOTE:** This content is also available in the Evergreen documentation at http://docs.evergreen-ils.org/1.6/ |
===== Step 1: Stop all the OpenSRF services, as well as Apache ===== | ===== Step 1: Stop all the OpenSRF services, as well as Apache ===== | ||
Line 474: | Line 474: | ||
~/ | ~/ | ||
</ | </ | ||
- | Assuming you have a srfsh prompt, | + | Assuming you have a srfsh prompt, |
< | < | ||
- | login admin open-ils | + | login myAdminUsername myAdminPassword |
</ | </ | ||
You should see output similar to this: | You should see output similar to this: | ||
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===== Step 12: Try to authenticate with the OPAC ===== | ===== Step 12: Try to authenticate with the OPAC ===== | ||
+ | ===== Bonus Step: Checking Ejabberd Account Credentials ===== | ||
+ | You may have an ejabberd account problem, if you see an error like: | ||
+ | < | ||
+ | Checking Jabber connection for user router, domain public.localhost | ||
+ | Use of uninitialized value $@ in concatenation (.) or string at / | ||
+ | * Error connecting to jabber: | ||
+ | SCALAR(0x1244e20) | ||
+ | </ | ||
+ | |||
+ | Verify that the username/ | ||
+ | |||
+ | As root: | ||
+ | |||
+ | < | ||
+ | ejabberdctl check_password < | ||
+ | </ | ||
+ | |||
+ | If the result is 0, then things are fine with that username/ | ||
+ | |||
+ | You can change your ejabberd password with: | ||
+ | |||
+ | < | ||
+ | ejabberdctl change_password < | ||
+ | </ |
troubleshooting/checking_for_errors.1286720845.txt.gz · Last modified: 2022/02/10 13:33 (external edit)