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webteam:webplan:2011:section6_recommendations [2011/09/01 12:23]
jimcraner [Files]
webteam:webplan:2011:section6_recommendations [2011/09/07 18:18]
jimcraner added knowledge management notes to section F
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 This knowledge base could be as complex as a dedicated knowledge management application or as simple as a dedicated set of wiki pages kept up-to-date and highlighted for website visitors. This knowledge base could be as complex as a dedicated knowledge management application or as simple as a dedicated set of wiki pages kept up-to-date and highlighted for website visitors.
 +
 +During the website visitor survey, respondents were given a list of existing website sections/​components and asked to identify those that they “most frequently” access. Unsurprisingly,​ the most commonly used sections of the site are the official documentation (produced by the Doc Interest Group), the unofficial documentation (produced by the community using the website'​s Dokuwiki functionality,​ and the mailing list archives. The Web Team had already identified these three content areas as containing almost the entire collective knowledge base of Evergreen.
 +
 +These three areas - docs, wiki, and mailing list - can ideally be used as three different “tiers” or “phases” of collaboration and community knowledge management. For instance, a discussion about a particular problem or feature may take place on the mailing list, where it appears in the archives. Information that is deemed especially valuable in the mailing list archives might be moved by an enthusiastic website contributor into the unofficial documentation stored on the wiki. Documentation Interest Group members may then regularly review popular wiki pages to determine if they are suitable for inclusion in the “official” documentation where they would most likely be accessed by the largest number of potential users.
 +
 +This is a type of knowledge management is a form of curation, by which people in different roles or contexts manually move knowledge from a limited discussion context into a context accessible to all on the website. However, website visitors increasingly rely on search, especially for finding specific information within a broad topic such as Evergreen. ​ Therefore, t is critical that all identified information sources are incorporated into a search corpus and that end-user search tools on the site are able to return useful results to user queries. ​ In addition, the website should be structured in a way that optimizes automated indexing by third parties such as Google. This will help ensure that the site is ranked as a valuable resource for those searching with off-site tools.
 +
 +==== G. Implement a support forum as an alternative to the mailing list and IRC for user-to-user support ====
 +
 +Evergreen users seeking community support currently use the mailing list and the IRC channel. ​ Some users are more comfortable using a web-based interface for support interactions -- or for finding relevant information in historical archives of those interactions. ​ In addition, support forum posts would automatically be archived and indexed by the content management system and could take advantage of tagging/​categorization,​ identity/​profile connection, and other features not available to the web-based mailing list and IRC transcript archives.
 +
 +==== H. Implement a "​feature percolator"​ for collaborative development of feature/​enhancement ideas ====
 +
 +As a collaborative open source software project, the Evergreen community has a demonstrated history of organizations successfully working together to build software. ​ The "​feature percolator"​ application proposed by the Web Team would allow community members to submit their ideas to a community forum for collaborative discussion and development. ​ In addition, community members participating in the discussion of each idea would be able to communicate their willingness,​ if any, to sponsor the development and implementation of that idea.  This process is hoped to foster relationships between community members leading to greater collaboration and improvement of the Evergreen software.
 +
 +==== I. Implement personalization tools on the website to increase effectiveness ====
 +
 +Because many EG community members perform multiple roles in their EG deployment, and because of the increase of content related to EG, we recommend the implementation of website personalization tools to help increase visitors'​ effective use of the website. ​ These tools could include:
 +
 +  *a "​favorite"​ tool to allow registered visitors to bookmark certain pages within the site
 +  *a rating tool which would allow registered visitors to rate the usefulness of certain pages, thereby showing the most popular or helpful pages
 +  *a notification mechanism to allow registered visitors to sign up for email notifications of new content matching certain criteria
 +  *a way to focus the display of website content on a visitor'​s criteria, such as audience target or category
 +
  
  
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 {{:​webteam:​eg_sitemap_proposed_20110509.pdf|EG Proposed Site Map Revision - 2011-05-09}} {{:​webteam:​eg_sitemap_proposed_20110509.pdf|EG Proposed Site Map Revision - 2011-05-09}}
  
-{{:​webteam:​eg-content_arch-20110831.pdf|EG New Website Platform - Logical Content Architecture - 2011-08-31}}+{{:​webteam:​eg-content_arch-20110905b.pdf|EG New Website Platform - Logical Content Architecture - 2011-09-05}}
  
-{{:webteam:eg_newsite_wireframes_20110831a.pdf|EG New Website Platform - Functional Wireframes - 2011-08-31}}+{{:webteam:eg_newsite_wireframes_20110905b.pdf|EG New Website Platform - Functional Wireframes - 2011-09-05}}
  
  
  
  
webteam/webplan/2011/section6_recommendations.txt · Last modified: 2011/09/07 18:19 by jimcraner

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