https://wiki.evergreen-ils.org/ 2026-04-30T00:21:00+00:00 https://wiki.evergreen-ils.org/ https://wiki.evergreen-ils.org/lib/exe/fetch.php?media=wiki:logo.svg text/html 2025-07-26T20:47:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.evergreen-ils.org/doku.php?id=troubleshooting:checking_for_errors&rev=1753562831&do=diff Troubleshooting: Checking for Errors If you have Evergreen installed and are encountering systematic errors, here is how you might go about troubleshooting and gathering logs for others to troubleshoot. These instructions assume standard locations and filenames for Evergreen installations, and may also include commands that assume a Debian or Ubuntu Linux operating system. text/html 2022-02-10T18:34:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.evergreen-ils.org/doku.php?id=troubleshooting:problems_compiling_evergreen&rev=1644518097&do=diff Troubleshooting: Problems compiling Evergreen apr.h error (apr_off_t) Problem Error message returned during make: In file included from /usr/include/httpd/ap_config.h:25, from /usr/include/httpd/httpd.h:43, from apachetools.h:1, from apachetools.c:1: /usr/include/apr-1/apr.h:270: error exprected '=', ',',':', 'asm' or '__attribute__' before 'apr_off_t' text/html 2022-02-10T18:34:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.evergreen-ils.org/doku.php?id=troubleshooting:problems_starting_evergreen&rev=1644518097&do=diff Troubleshooting: Problems starting Evergreen Ensure your fully qualified hostname is what you think it is Problem When you try to start Evergreen, you receive the error message Can't call method "documentElement" on an undefined value at /openils/lib/perl5/OpenSRF/Utils/Settings.pm line 39. text/html 2022-02-10T18:34:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.evergreen-ils.org/doku.php?id=troubleshooting:problems_with_the_catalog&rev=1644518097&do=diff Troubleshooting problems with the catalog Problem: Search runs forever There are a number of reasons that can cause searches to never return results. autogen.sh has not been run recently Every time you change your org_unit hierarchy, you have to run text/html 2025-07-26T20:46:40+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.evergreen-ils.org/doku.php?id=troubleshooting:random_magic_spells&rev=1753562800&do=diff Troubleshooting: Random Magic Spells Check Evergreen version via srfsh request open-ils.actor opensrf.open-ils.system.ils_version Doesn't have to be open-ils.actor any service will work. Check Evergreen version via http http://acq.open-ils.org/osrf-gateway-v1?service=open-ils.actor&method=opensrf.open-ils.system.ils_version text/html 2025-07-26T20:43:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.evergreen-ils.org/doku.php?id=troubleshooting:start&rev=1753562635&do=diff Troubleshooting Random Magic Spells Checking for Errors