acq:edi_troubleshooting
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acq:edi_troubleshooting [2022/12/01 13:41] – removed - external edit (Unknown date) 127.0.0.1 | acq:edi_troubleshooting [2023/10/16 14:03] (current) – [Errors] tlittle | ||
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+ | ====== EDI Info & Troubleshooting ====== | ||
+ | * Your vendor is expecting to receive certain EDI segments in your EDI files. That's why the INCLUDE_EMPTY fields are available in EDI Attributes. You can't just opt out of sending those segments on a per-order basis, even if there' | ||
+ | * There are some segments that are only specific to a particular type of EDI message. For example, MOA+86 is the total invoice amount, so it's only present in invoice EDI messages. | ||
+ | |||
+ | |||
+ | ===== Errors ===== | ||
+ | >**Use of uninitialized value $c{" | ||
+ | |||
+ | You are missing a value in your EDI account in the Vendor Account field. | ||
+ | |||
+ | If using EDI attributes and using the BUYER_ID_ONLY_VENDCODE or BUYER_ID_INCLUDE_VENDCODE options, you might also be missing a value in the Vendor Code field of your EDI account. | ||
+ | |||
+ | |||
+ | **All line items on your order are canceled at once when you get back the order response** | ||
+ | * Check the provider that you ordered it through--is it the right one? | ||
+ | * Check that the provider you ordered it through is the correct type--if you're ordering AV items and you choose a Books-only account, the vendor will auto-cancel the order | ||
+ | * Check in Acquisitions Administration> | ||
+ | * Go to Acquisitions Administration> | ||
+ | |||
+ | > | ||
+ | |||
+ | Reason: Evergreen couldn' | ||
+ | |||
+ | * Go to Server Administration> | ||
+ | * Go to the Addresses tab, then Mailing Address. | ||
+ | * Make sure that (1) your SAN is listed here, (2) it has an Address Type listed, and (3) "Is Valid?" | ||
+ | |||
+ | >**put FAILED: put to ftp.brodart.com failed with error: Can't call method " | ||
+ | |||
+ | Reason: Evergreen isn't able to either connect or login to the vendor' |