Differences

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--- acq:edi_troubleshooting [2022/12/01 13:41] – ↷ Page name changed from acq:edi_primer to acq:edi_troubleshooting tlittle
+++ acq:edi_troubleshooting [2025/08/21 15:06] (current) – [Errors] tlittle
@@ Line 26: / Line 26: @@
   * Go to the Addresses tab, then Mailing Address.
   * Make sure that (1) your SAN is listed here, (2) it has an Address Type listed, and (3) "Is Valid?" is checked.
+>**put FAILED: put to ftp.brodart.com failed with error: Can't call method "put" on an undefined value at /usr/local/share/perl/5.30.0/OpenILS/Utils/RemoteAccount.pm line 587.**
+Reason: Evergreen isn't able to either connect or login to the vendor's FTP site.
+>**put FAILED: put to ftp.baker-taylor.com failed with error: Can't call method “put” on an undefined value at /usr/local/share/perl/5.22.1/OpenILS/Utils/RemoteAccount.pm line 584.**
+Reason: Evergreen could connect to the vendor's FTP site but couldn't login.
+  * Check for leading/trailing zeroes in the ftp login and password
+  * Account field can only contain letters and numbers, no non-ASCII characters or spaces
+>**put FAILED: put to ftp.brodart.com failed with error: Can't call method "put" on an undefined value at /usr/local/share/perl/5.34.0/OpenILS/Utils/RemoteAccount.pm line 694**
+Reason: Evergreen isn't able to login to the vendor's FTP site.
+  * Try using a FTP program like FileZilla to see if you can connect to the vendor's FTP server. If you're not able to login, contact the vendor to confirm that your credentials are correct.
+  * Look at the ORDERS EDI message in the purchase order and see if anything is in the "Filename" column. If it's blank, this is another clue that there's an issue connecting because Evergreen stopped before generating the EDI data.