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acq:edi_troubleshooting [2025/08/13 13:59] tlittleacq:edi_troubleshooting [2025/08/21 15:06] (current) – [Errors] tlittle
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   * Check for leading/trailing zeroes in the ftp login and password   * Check for leading/trailing zeroes in the ftp login and password
   * Account field can only contain letters and numbers, no non-ASCII characters or spaces   * Account field can only contain letters and numbers, no non-ASCII characters or spaces
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 +>**put FAILED: put to ftp.brodart.com failed with error: Can't call method "put" on an undefined value at /usr/local/share/perl/5.34.0/OpenILS/Utils/RemoteAccount.pm line 694**
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 +Reason: Evergreen isn't able to login to the vendor's FTP site.
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 +  * Try using a FTP program like FileZilla to see if you can connect to the vendor's FTP server. If you're not able to login, contact the vendor to confirm that your credentials are correct.
 +  * Look at the ORDERS EDI message in the purchase order and see if anything is in the "Filename" column. If it's blank, this is another clue that there's an issue connecting because Evergreen stopped before generating the EDI data.
acq/edi_troubleshooting.1755107995.txt.gz · Last modified: 2025/08/13 13:59 by tlittle

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