Differences

This shows you the differences between two versions of the page.

--- acq:edi_troubleshooting [2025/08/21 15:05] – tlittle
+++ acq:edi_troubleshooting [2025/08/21 15:06] (current) – [Errors] tlittle
@@ Line 43: / Line 43: @@
 Reason: Evergreen isn't able to login to the vendor's FTP site.
-Try using a FTP program like FileZilla to see if you can connect to the vendor's FTP server. If you're not able to login, contact the vendor to confirm that your credentials are correct. You can also look at the ORDERS EDI message in the purchase order and see if anything is in the "Filename" column. If it's blank, this is another clue that there's an issue connecting.
+  * Try using a FTP program like FileZilla to see if you can connect to the vendor's FTP server. If you're not able to login, contact the vendor to confirm that your credentials are correct.
+  * Look at the ORDERS EDI message in the purchase order and see if anything is in the "Filename" column. If it's blank, this is another clue that there's an issue connecting because Evergreen stopped before generating the EDI data.