faqs:evergreen_companies:faqs
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faqs:evergreen_companies:faqs [2014/10/16 17:07] – [2) What questions should I ask the vendor(s)?] phasefx | faqs:evergreen_companies:faqs [2022/02/10 13:34] (current) – external edit 127.0.0.1 | ||
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====== Frequently Asked Questions | ====== Frequently Asked Questions | ||
- | These are the frequently asked questions | + | These are the frequently asked questions for the [[faqs: |
**A note on the word " | **A note on the word " | ||
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Though there is no requirement to use a vendor when using Evergreen, it may be convenient to do so. The software is freely available to be downloaded and installed by anyone, and there are no licensing fees or contracts required for using, distributing, | Though there is no requirement to use a vendor when using Evergreen, it may be convenient to do so. The software is freely available to be downloaded and installed by anyone, and there are no licensing fees or contracts required for using, distributing, | ||
- | You should hire a vendor for the same reasons you would hire anyone--you want or need them to do work or you want or need to borrow | + | You should hire a vendor for the same reasons you would hire anyone--you want or need them to do work and/or you want or need to make use of their resources. |
Most Evergreen libraries use vendors in some way or another and are successful. | Most Evergreen libraries use vendors in some way or another and are successful. | ||
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* data migration | * data migration | ||
- | Different libraries mix and match these services, performing some in-house and hiring | + | Different libraries mix and match these services, performing some in-house and hiring |
===== 2) How do I " | ===== 2) How do I " | ||
- | The questions you may want to ask a vendor will vary by the type of work that you may want to use the vendor | + | ==== Questioning |
- | + | ||
- | When hiring | + | Just like you would interview |
- | + | ||
- | When hiring a vendor | + | * hosting |
+ | * What service-level agreements do you offer for uptime? | ||
+ | * What is your backup policy? | ||
+ | * What redundancies do you have? Do you have more than one data center? | ||
+ | * What are you responsible for and what is out of scope of a hosting contract? | ||
+ | * support | ||
+ | * What service-level agreements do you offer for response time? How do you escalate | ||
+ | * What support tiers do you offer? | ||
+ | * What are the normal support hours? | ||
+ | * What does support cover exactly, and what is out of scope of a support contract? | ||
+ | * training | ||
+ | * What are your policies | ||
+ | * software | ||
+ | * How do you interact with the wider Evergreen development community? | ||
+ | * What are your policies for acceptance testing and bug reporting? | ||
+ | * data migration | ||
+ | * What experience | ||
+ | * Do you offer test loads? | ||
+ | * What are your policies for resolving data-related issues post-migration? | ||
- | When hiring a vendor for hosting, ask about their service-level agreements. | ||
- | |||
===== 3) What information should I have available for the vendor(s)? ===== | ===== 3) What information should I have available for the vendor(s)? ===== | ||
faqs/evergreen_companies/faqs.1413493646.txt.gz · Last modified: 2022/02/10 13:34 (external edit)