faqs:evergreen_companies:faqs
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faqs:evergreen_companies:faqs [2014/10/16 17:11] – [1) Should I use a vendor with Evergreen?] phasefx | faqs:evergreen_companies:faqs [2022/02/10 13:34] (current) – external edit 127.0.0.1 | ||
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====== Frequently Asked Questions | ====== Frequently Asked Questions | ||
- | These are the frequently asked questions | + | These are the frequently asked questions for the [[faqs: |
**A note on the word " | **A note on the word " | ||
Line 21: | Line 21: | ||
* data migration | * data migration | ||
- | Different libraries mix and match these services, performing some in-house and hiring | + | Different libraries mix and match these services, performing some in-house and hiring |
===== 2) How do I " | ===== 2) How do I " | ||
- | The questions you may want to ask a vendor will vary by the type of work that you may want to use the vendor | + | ==== Questioning |
- | + | ||
- | When hiring | + | Just like you would interview |
- | + | ||
- | When hiring a vendor | + | * hosting |
+ | * What service-level agreements do you offer for uptime? | ||
+ | * What is your backup policy? | ||
+ | * What redundancies do you have? Do you have more than one data center? | ||
+ | * What are you responsible for and what is out of scope of a hosting contract? | ||
+ | * support | ||
+ | * What service-level agreements do you offer for response time? How do you escalate | ||
+ | * What support tiers do you offer? | ||
+ | * What are the normal support hours? | ||
+ | * What does support cover exactly, and what is out of scope of a support contract? | ||
+ | * training | ||
+ | * What are your policies | ||
+ | * software | ||
+ | * How do you interact with the wider Evergreen development community? | ||
+ | * What are your policies for acceptance testing and bug reporting? | ||
+ | * data migration | ||
+ | * What experience | ||
+ | * Do you offer test loads? | ||
+ | * What are your policies for resolving data-related issues post-migration? | ||
- | When hiring a vendor for hosting, ask about their service-level agreements. | ||
- | |||
===== 3) What information should I have available for the vendor(s)? ===== | ===== 3) What information should I have available for the vendor(s)? ===== | ||
faqs/evergreen_companies/faqs.1413493878.txt.gz · Last modified: 2022/02/10 13:34 (external edit)