Staff placed calls to customers.

Automating the process of notifying patron's via the phone.

The Grand Rapids Public Library System has been using an Asterisk based telephone notification system since they went live in October 2008. They also have setup a Telephone renewal system that uses Asterisk.

• 8 Lines.
• Calls for overdue and hold shelf notices.
• ~500 Calls a day
• Asterisk Version xxx.
• Using xxxxx telephony card.

• Open-ILS-Dev list discussions.
  • http://markmail.org/message/ja22gm3tvgvqxk5t
  • http://markmail.org/message/eahgadbgcf6clteo
  • http://markmail.org/message/ijzdswfftyawhzj5
• Asterisk related information
  • http://www.voip-info.org/wiki/view/Asterisk+auto-dial+out+deliver+message
  • http://www.voip-info.org/wiki/index.php?page=Asterisk+festival+installation
  • Getting started with Asterisk: http://www.asterisk.org/asterisknow