Differences

This shows you the differences between two versions of the page.

--- communications:scenario_audit_2011 [2011/09/24 16:58] – created jimcraner
+++ communications:scenario_audit_2011 [2022/02/10 13:34] (current) – external edit 127.0.0.1
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 ====== Community Communications Scenario Audit ======
-The purpose of this page is to catalog and describe the various communications channels and scenarios that occur between individuals and groups within the Evergreen community.  Please contribute improvements and additions as you see fit!
+The purpose of this page is to catalog and describe the various communications scenarios that occur between individuals and groups within the Evergreen community and the channels in which those communications occur.  Please contribute improvements and additions as you see fit!
+==== Scenarios ====
-**From the Evergreen Board (reported by Amy @ 9/23 community meeting)**
+//User/organization scenarios//
-The Board will also be drafting some guidelines and looking for community feedback on the following communication issues:
+  - I have an idea for the Evergreen website I'd like to share.  Where should I contribute my suggestion?
+  - My library has a development project and we need collaborators, what's the best approach to pursuing that?
+  - Is there anyone out there who can demonstrate Evergreen for my organization?
+  - How can we talk with other people are are just getting started evaluating Evergreen?
+  - Our organization wants to implement X.  How can we get input from fellow Evergreen implementers?
+  - Our organization would like to introduce a new feature into Evergreen.  How can I contact developers?
+  - I encountered an error when trying to install Evergreen and I haven't found troubleshooting info online.  How can I get support?
+  - We are interested in finding a commercial service provider to manage our Evergreen implementation.  How can I evaluate and contact vendors?
+  - I'm a developer interested in participating in the Evergreen development process.  How can I contact other developers and get involved?
+  -
-  * how do you propose ideas and get feedback from the community;
+//Working groups, committees, and task forces//
-  * how to bring a problem to the community's attention;
-  * how to resolve issues and when to involve the Board;
-  * what to post on the general list vs. the dev list vs the IRC channel;
-  * how to start up a new working group;
-  * How/where to report a bug
+  - Our working group would like to contact the entire community to inform them about our work on X
+  - Our working group would like to solicit input from the developer pool about X
+  - How can I find resources / provide resources in a language other than English
+//Specific user groups/roles//
+  - DIG communications scenarios?
+  - Developer communications scenarios?
+  -
+==== Communication Channels ====
+=== User Community ===
+ (but not necessarily developers)
+  * **Mailing lists:**  there are several public Evergreen mailing lists: a general list and several content-specific ones.  More info here:  [[http://evergreen-ils.org/listserv.php]]  The general mailing list is generally the best place to communicate with the broader Evergreen community, including support requests.  Most community members subscribe to this list.  Join the General Mailing list here: [[http://libmail.georgialibraries.org/mailman/listinfo/open-ils-general]].
+  * **Launchpad**  - This is the primary developer collaboration platform where code, bugs, and feature enhancements are tracked.
+  * **IRC Channel** [[http://evergreen-ils.org/irc.php]] is where developers hang-out so it is a good place to get a quick answer to a question.  Generally, you should check the mailing lists first (for answers to questions), or search the archives, here [[http://georgialibraries.markmail.org/search/?q=]].  But don't be shy about visiting the developers in the #evergreen channel on the Freenode server (irc.freenode.net).
+   * **The Wiki** [[http://evergreen-ils.org/dokuwiki/doku.php]] is used by everyone, this is a good place to share resources you've developed (e.g. documentation, training material, etc) with other community members.  Anyone can post here.  More information about contributing to the wiki, including instructions on how to get a wiki editing account, can be found on the [[webteam:draft_guidelines|Wiki Guidelines page]].
+=== Technical/Developers ===
+  * **IRC Channel** - This is the best place to find developers and to get to know the people actually writing Evergreen code and administering systems.  If you are running an Evergreen system, thinking about it, are interested in becoming a developer...this is the place to be.
+  * **Launchpad**  - This is where code, bugs, and feature enhancements are tracked.
+  * **Wiki**
+  * [[http://libmail.georgialibraries.org/mailman/listinfo/open-ils-dev|Developer/Technical Mailing List]]
+  * [[http://list.georgialibraries.org/mailman/listinfo/open-ils-commits|Evergreen SVN Commit List]]
+  * [[http://list.georgialibraries.org/mailman/listinfo/opensrf-commits|OpenSRF SVN commit List]]
+=== Governance/Project Oversight ===
+  * [[http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/eg-oversight-board|Oversight Board Mailing List]]
+  * Core Developers